Localgov Tax & Fee Administration

User Support Guide for Filers

 

Frequently Asked Questions

We’ve developed this guide to help you get the answers for your questions quickly.

Need more help? Our Concierge Customer Service team is available via phone and email to offer personal service. Learn more.

What is Localgov? Is this part of my government?

Good question! Localgov is an online service chosen by your local government to manage and process registrations, payments, and fees.

How do I log into Localgov?

  • Visit Localgov.org
  • Click Customer Login in the top right corner.
  • If you’re a new user, create an account by clicking Sign Up. You’ll be taken to the Create Account page.
  • Already have an account? Click Log In.

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Some network configurations may require you to add Localgov’s relevant URLs to your allow list. Be sure to include localgov.org and api.fuzepace.com (for payment processing).

To reduce the risk of messages going to your email spam or junk folders, please add service@localgov.org to your contacts.

How do I create a new account?

  • On the Welcome Page, please click Sign Up.
  • Enter the required information, including your first and last names, email address, and create a password.
  • Passwords are case-sensitive, must be at least 8 characters long, contain at least one lowercase character, at least one uppercase character, and at least one number.
  • Select your security questions and enter your answers.
    • Please choose the first security question from the dropdown list and provide an answer.
    • For the second security question, you’ll need to create your own question and answer.
  • Click Submit.

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How do I activate my account?

  • Once you create your account, check your email for a message from service@localgov.org. This contains your email activation link.
  • Open this email and click the link to confirm your account.
  • Don’t see an email within 10 minutes? Check your spam or junk folders. If our message ends up in these folders, be sure to add the address to your email contacts.

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I forgot my password.

  • Click Log in.
  • Click Forgot Password.
  • Enter the email for your account, correctly answer your security question, and click Submit.
  • Check your email for a message from techsupport@localgov.org and follow the instructions to reset your password.
  • Can’t remember your password? Contact Concierge Customer Service at service@localgov.org or 877-654-0021.

I can’t remember the answers to my security questions.

Please contact our Concierge Customer Support team at service@localgov.org or 877-654-0021.

What information do I need to pay taxes or fees?

Each local government and payment form require different documentation. View the form for the tax or fee you wish to pay and review the required fields. You may need an account number provided by your municipality, a FEIN number, business-license number, or other identifying information.

What is my account number?

Not all municipalities require an account number to file, but if yours does and you can’t locate it, please contact Concierge Customer Service.

Where can I find my FEIN?

A Federal Employer Identification Number is issued by the IRS. It may be listed on your annual tax documents or business license. If not, please reach out to the IRS for assistance.

When are my taxes due?

  • Log in to your account and click on the Tax Filings tab.
  • Click on the name of the municipality where you need to file taxes.
  • Click on the name of the form for the tax or fee you need to pay.
  • Select the filing period you need. The due date will appear.

Can I choose to pay my taxes quarterly?

Unfortunately, no. Filing and payment periods are determined by your local government and can’t be changed by Localgov or through Localgov.

If my payment is late, will I need to pay penalties and interest?

Yes. For most taxes and fees, any late payments will be subject to late fees or interest, as outlined by the local government.

Which payment methods does Localgov accept?

Our system accepts a range of payment methods, including Visa and MasterCard credit and debit cards, as well as ACH debit/electronic checks.

For ACH Payments: Business banking accounts may require pre-authorization for online ACH debits. Avoid any complications when it comes to payment processing by providing designated Concentrated Cash or Disbursement (CCD) authorization numbers to your bank. Use this CCD number: 3383693141. CNMI customers should use 104357881.

Can I mail in my payment to Localgov?

Save your stamp! Localgov is an online-only portal and can’t receive mailed-in payments. When you pay online, you’ll get instant confirmation that you’re in compliance with local requirements.

Can I change my email address?

Your Localgov account is linked to the email address provided when the account was created. For security reasons, an account’s email address can only be changed with the help of our Concierge Customer Service.

How do I add a business in Localgov?

Here are the types of information you may need to add a business to your account:

  • State Tax ID Number
  • Federal Employer Identification Number (FEIN) or Social Security Number (SSN)
  • Business license number as provided by your municipality. Typically, this number will be on your current business license or in your license renewal letter
  • Legal business name and/or DBA (Doing Business As)
  • Business address, city, state, and zip

Adding a business:

  • Log into your account and click on the Manage Businesses tab.
  • To add a business, click on the Add a Business button.

    Add a business in Localgov

  • Enter the required information then click Save.
  • Click Save and Add Another if you'd like to add another business.

Where do I find the tax forms I need?

  • Log in to your account and click on the Tax Forms tab.
  • Click on the name of the municipality where you need to file taxes.
  • Next, click on the form you need, such as “Transient Occupancy Tax,” “Foreign Fire Insurance Tax Form,” or “Hotel Tax Registration.”

Where can I find my previous tax filings and payments?

  • Log in to your account and click on the Tax Filings tab.
  • Choose to view your payments or filings by month, quarter, or year.
  • You can also search for previous findings and payments using the search bar or by clicking on the columns in the Filters section.

How do I fill out my tax forms?

Localgov makes it easy for business to get in compliance with local laws and requirements by offering pre-filled forms for your convenience. Here’s how you can quickly and easily fill out forms and remit taxes.

  • Log in to your account and click on the Tax Filings tab.
  • Click on the name of the municipality where you need to file taxes.
  • Click on the name of the form.

How to use blank forms for manual entry:

  • Select No Prefill.
  • Click Next to view the form.
  • Complete all required fields on the form and then click Preview.
  • Review your completed form before submitting.
  • Click Edit to make changes.
  • Click File to submit the form.

How to use pre-filled forms to access stored information:

  • When the Prefill Form window pops up, select the business. The form will be automatically filled in.

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  • Click Next to view the form.
  • Complete all required fields on the form and then click Preview.
    (Shaded fields contain stored information and cannot be edited)
  • Review your completed form before submitting.
  • Click Edit to make changes.
  • Click File to submit the form.

    Tax form Localgov

How do I pay my taxes through Localgov?

After you submit your completed tax form, the municipality may require payment at that time

Depending on the requirements of the municipality, payment may be required when you submit a completed tax form. Choose from ACH or credit and debit cards.

ACH Payments: Business banking accounts may require pre-authorization for online ACH debits. Avoid any complications when it comes to payment processing by providing designated Concentrated Cash or Disbursement (CCD) authorization numbers to your bank.


Government CCD Number
CNMI 104357881
All Others 0008689541

 

Where can I find records of taxes I’ve paid previously?

It’s easy to access records in your Localgov account. Here’s how:

  • Log in to your account and click on the Tax Filings tab.
  • Previous tax filings are displayed chronologically.
  • Find specific filings by sorting and filtering by column, or using the search tool.
  • View the confirmation for any filing by clicking the PDF icon.

How to fix incorrect filings or payments

I made a payment—but for the wrong amount. How can I correct it?
Please contact our Concierge Customer Support team. We’ll help cancel your payment quickly and easily.

Note: For taxpayers filing in the Commonwealth of the Northern Mariana Islands (CNMI), you will be required to file an amended return to correct your filing. Please contact our support team for assistance.

I made a payment—but for the wrong pay period. How can I correct it?
Please contact our Concierge Customer Support team. We can arrange a refund. Then, simply select the correct filing period and submit your payment.

Note: For taxpayers filing in the Commonwealth of the Northern Mariana Islands (CNMI), you will be required to file an amended return to correct your filing. Please contact our support team for assistance.

How do I add a business to or archive a business from my account?

It’s easy to add, edit, or archive businesses associated with your Localgov account.

Add a business:

  • Log in to your account and click the Manage Businesses tab.
  • Click the Add a Business button and enter business details.
  • Click Save or Save and Add Another.

Edit a business:

  • Log in to your account and click the Manage Businesses tab.
  • Click on the wrench icon next to the name of the business you need to edit.
  • Review details, click Edit to make changes, then click Save.

Archive a business:

  • Log in to your account and click the Manage Businesses tab.
  • Click on the wrench icon next to the name of the business you need to edit.
  • At the bottom of the page, click Active to change the status of this business to Inactive.

Contact Customer Service

I can’t find the answer to my question. How can I get more help?

Our Concierge Customer Service team is excited to help Localgov users. Here’s how to connect with our team:

  • Email—service@localgov.org
  • Phone—877-654-0021

Live service is available Monday to Thursday from 9am to 9pm CST and on Friday from 8am to 5pm.

Please allow for up to one business day to receive a reply.