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Discover, Register, Report—Repeat

Short-Term Rental Monitoring and Compliance

Localgov's tax compliance software and service helps local governments more effectively manage their transient rental market while connecting staff and hosts with consumer-style tools.

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Short Term Rental

Partner with Localgov and join a network of 200+ local governments serving 30,000+ businesses

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Localgov User: City of Joliet, IL
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Localgov User: City of Sesser, IL
Localgov User: Village of Midlothian, IL
Localgov User: City of Dayton, IL
Localgov User: Erie County, Ohio

Transform Lodging Revenue Management

The Problem

The short-term rental industry is thriving across the country, bringing both opportunities and challenges for local governments. The promise of increased tax revenue from short-term rentals can be significant. However, local governments must have solutions in place that tackle legal hurdles, help ensure compliance, enforcement, and monitoring, and facilitate easy remittance.

The Solution

Localgov provides local governments with augmented revenue-management capabilities. Our holistic approach helps communities fully understand and nurture the short-term rental market. What makes Localgov different? We do all the work, tackle online travel companies, and provide Concierge Customer Service that will delight your constituents.

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The Process

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Revenue Maximization Review

True management of your short-term rental landscape starts with a rigorous revenue review

Here’s how we help:
  1. Much more thorough approach to identifying listing data
  2. Comprehensive analysis across all rental platforms
  3. Compare data against address and gross revenue audit
  4. Audit online travel companies for taxes owed against taxes paid
  5. Tap our legal team to negotiate and secure back-taxes owed

Design & Refine Ordinances

Achieve Better Revenue Collections Through Ordinance Improvement

Here’s how we help:
  1. Partner with our legal team for a best-practice regulatory approach
  2. Identify and remedy any ordinance flaws causing revenue leakage
  3. Support taxpayers and staff with education regarding ordinances

Setup & Implementation

Taxpayers File & Register—Then Your Community Collects

Key Benefits
  1. Customizable online forms based around your ordinances
  2. Ensure a superior taxpayer experience through user-centric design
  3. Save taxpayer and staff time while increasing accurate reporting via automatic calculation of fees
  4. Get paper out of the process while boosting accuracy and security
  5. Understand your market via robust universal reports on key metrics, from filings to payments to delinquencies

Concierge Customer Service & Education

Enjoy caring support for staff & taxpayers

Here's how we help:
  1. Grow satisfaction with and trust in your government via consumer-style technology tools
  2. Save your staff time by offering 24/7 assistance for ordinance, filing, and technical issues
  3. Bring delinquent taxpayers into compliance through Localgov’s caring assistance
  4. Offer a Vacation Rental Nuisance Hotline where residents can submit complaints and upload photos/videos that your team can track

Revenue Assurance & Monitoring

Localgov provides you with augmented revenue-management support

Here's how we help:
  1. Smooth flow of data between Localgov and your ERP regarding data, cashiering, and reconciliation
  2. Manage ongoing taxpayer education to increase adoption and grow taxpayer compliance (includes communications with gatekeepers and individual taxpayers; user guides, press releases, and more)
  3. Work closely with delinquent taxpayers to bring them into compliance and secure revenue

How Fort Worth Grew STR Registrations 9x & and Increased HOT Revenue by $4 Million in One Year

Challenge: A Homegrown System That Couldn’t Keep Up

  • Poorly understood short-term rental market
  • Reliance on inefficient homegrown software system
  • Inconsistent  compliance from short-term rentals
  • Reporting inaccuracy
  • Understaffed collections team
  • Inconvenient manual payment method for businesses

Solution: Finding a Partner That Respected Local Control

  • Analyzed ordinances and optimized forms
  • Hands-on partnership with unlimited customer service
  • Accurate tax collection and reporting
  • Simple tax filing and renewal experience for Hotels an short-term rentals
  • Advanced user experience and accessibility
  • Easy and secure online payments
  • Fully managed outreach and training for business support
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The Result: A Rapid Transformation: Major Gains in Under One Year

  • STR compliance skyrocketed. Registered short-term rentals jumped from just 10 to 99—a ninefold increase
  • $4 million in new revenue. In its first year partnering with Localgov, the city collected an additional $4 million in hotel occupancy tax revenue.
  • Hotel payments went fully digital. Today, 100% of hotels pay online via ACH, eliminating check and credit-card processing fees and reducing administrative costs.
  • City staff workload dropped. With Localgov’s customer service managing taxpayer questions, Fort Worth’s two-person HOT team only steps in for rare exceptions.
Compliance has improved across the board,” Rutledge reports. “Hotels and short-term rentals are now part of a fairer, more transparent system—and our costs are down.”

Schedule Your Demo Today

We are eager to hear about your local government’s issues and concerns. Set up a time to speak with our team today.

Frequently Asked Questions