---
title: Localgov Short-Term Rental Monitoring and Compliance Software
description: Localgov's comprehensive program helps local governments manage their lodging industry while connecting staff & hosts with consumer-style tools & services.
image: https://www.localgov.org/hubfs/Social-Posts-lg-str.jpg
---

[![Localgov | More Revenues, Better Tools, Better Local Governments and Communities](https://www.localgov.org/hubfs/Localgov-Logo_Web.svg "Localgov | More Revenues, Better Tools, Better Local Governments and Communities")](https://www.localgov.org)

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#### **Localgov takes the burden off your staff and gets more money to your bottom line, faster.**

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### Discover, Register, Report—Repeat

# Short-Term Rental Monitoring and Compliance

Localgov's tax compliance software and service helps local governments more effectively manage their transient rental market while connecting staff and hosts with consumer-style tools.

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[![](https://assets.capterra.com/badge/d11b9677c03eb24d77c358f0555d7fea.svg?v=2158961&p=219533) ](https://www.capterra.com/reviews/219533/Localgov?utm_source=vendor&utm_medium=badge&utm_campaign=capterra_reviews_badge)

![Short Term Rental](https://www.localgov.org/hs-fs/hubfs/Short%20Term%20Rental.jpg?width=500&height=404&name=Short%20Term%20Rental.jpg "Short Term Rental")

**Partner with Localgov and join a network of 200+ local governments serving 30,000+ businesses**

![Aspen-logo-white](https://www.localgov.org/hs-fs/hubfs/Aspen-logo-white.png?width=160&height=146&name=Aspen-logo-white.png "Aspen-logo-white")

![fortworth-logo-white](https://www.localgov.org/hs-fs/hubfs/fortworth-logo-white.png?width=230&name=fortworth-logo-white.png "fortworth-logo-white")

![vancouver-logo-white](https://www.localgov.org/hs-fs/hubfs/vancouver-logo-white.png?width=130&name=vancouver-logo-white.png "vancouver-logo-white")

![Localgov User: City of Joliet, IL](https://www.localgov.org/hs-fs/hubfs/clients/City-of-Joliet.png?width=450&name=City-of-Joliet.png "Localgov User: City of Joliet, IL")

![logos-localgov-website-ottawacounty-1](https://www.localgov.org/hs-fs/hubfs/logos-localgov-website-ottawacounty-1.png?width=120&name=logos-localgov-website-ottawacounty-1.png "logos-localgov-website-ottawacounty-1")

![medford-logo-white](https://www.localgov.org/hs-fs/hubfs/medford-logo-white.png?width=130&name=medford-logo-white.png "medford-logo-white")

![sanmarcos-logo-white](https://www.localgov.org/hs-fs/hubfs/sanmarcos-logo-white.png?width=150&name=sanmarcos-logo-white.png "sanmarcos-logo-white")

![Localgov User: City of Sesser, IL](https://www.localgov.org/hs-fs/hubfs/clients/Sesser-Logo.png?width=600&name=Sesser-Logo.png "Localgov User: City of Sesser, IL")

![Localgov User: Village of Midlothian, IL](https://www.localgov.org/hs-fs/hubfs/midlothian-logo2.png?width=360&name=midlothian-logo2.png "Localgov User: Village of Midlothian, IL")

![Localgov User: City of Dayton, IL](https://www.localgov.org/hs-fs/hubfs/Dayton2.png?width=1413&name=Dayton2.png "Localgov User: City of Dayton, IL")

![Localgov User: Erie County, Ohio](https://www.localgov.org/hs-fs/hubfs/erie2.png?width=400&name=erie2.png "Localgov User: Erie County, Ohio")

## Transform Lodging Revenue Management

## The Problem

The short-term rental industry is thriving across the country, bringing both opportunities and challenges for local governments. The promise of increased tax revenue from short-term rentals can be significant. However, local governments must have solutions in place that tackle legal hurdles, help ensure compliance, enforcement, and monitoring, and facilitate easy remittance.

## The Solution

Localgov provides local governments with augmented revenue-management capabilities. Our holistic approach helps communities fully understand and nurture the short-term rental market. What makes Localgov different? We do all the work, tackle online travel companies, and provide Concierge Customer Service that will delight your constituents.

![AdobeStock_232438370 (1)-1](https://www.localgov.org/hubfs/AdobeStock_232438370%20(1)-1.jpeg "AdobeStock_232438370 (1)-1")

## The Process

![STR Process Graphic](https://www.localgov.org/hs-fs/hubfs/Artboard.jpg?width=2730&height=1740&name=Artboard.jpg "STR Process Graphic")

**

## **Revenue Maximization Review**

## True management of your short-term rental landscape starts with a rigorous revenue review

##### Here’s how we help:

1. Much more thorough approach to identifying listing data
2. Comprehensive analysis across all rental platforms
3. Compare data against address and gross revenue audit
4. Audit online travel companies for taxes owed against taxes paid
5. Tap our legal team to negotiate and secure back-taxes owed

**

## **Design & Refine Ordinances**

## Achieve Better Revenue Collections Through Ordinance Improvement

##### Here’s how we help:

1. Partner with our legal team for a best-practice regulatory approach
2. Identify and remedy any ordinance flaws causing revenue leakage
3. Support taxpayers and staff with education regarding ordinances

**

## **Setup & Implementation**

## Taxpayers File & Register—Then Your Community Collects

##### Key Benefits

1. Customizable online forms based around your ordinances
2. Ensure a superior taxpayer experience through user-centric design
3. Save taxpayer and staff time while increasing accurate reporting via automatic calculation of fees
4. Get paper out of the process while boosting accuracy and security
5. Understand your market via robust universal reports on key metrics, from filings to payments to delinquencies

**

## **Concierge Customer Service & Education**

## Enjoy caring support for staff & taxpayers

##### Here's how we help:

1. Grow satisfaction with and trust in your government via consumer-style technology tools
2. Save your staff time by offering 24/7 assistance for ordinance, filing, and technical issues
3. Bring delinquent taxpayers into compliance through Localgov’s caring assistance
4. Offer a Vacation Rental Nuisance Hotline where residents can submit complaints and upload photos/videos that your team can track

**

## **Revenue Assurance & Monitoring**

## Localgov provides you with augmented revenue-management support

##### Here's how we help:

1. Smooth flow of data between Localgov and your ERP regarding data, cashiering, and reconciliation
2. Manage ongoing taxpayer education to increase adoption and grow taxpayer compliance (includes communications with gatekeepers and individual taxpayers; user guides, press releases, and more)
3. Work closely with delinquent taxpayers to bring them into compliance and secure revenue

## How Fort Worth Grew STR Registrations 9x & and Increased HOT Revenue by $4 Million in One Year

#### **Challenge: A Homegrown System That Couldn’t Keep Up**

- Poorly understood short-term rental market
- Reliance on inefficient homegrown software system
- Inconsistent  compliance from short-term rentals
- Reporting inaccuracy
- Understaffed collections team
- Inconvenient manual payment method for businesses

#### **Solution: Finding a Partner That Respected Local Control**

- Analyzed ordinances and optimized forms
- Hands-on partnership with unlimited customer service
- Accurate tax collection and reporting
- Simple tax filing and renewal experience for Hotels an short-term rentals
- Advanced user experience and accessibility
- Easy and secure online payments
- Fully managed outreach and training for business support

![fortworth-logo-white](https://www.localgov.org/hs-fs/hubfs/fortworth-logo-white.png?width=200&height=131&name=fortworth-logo-white.png "fortworth-logo-white")

### **The Result: A Rapid Transformation: Major Gains in Under One Year**

- STR compliance skyrocketed. Registered short-term rentals jumped from just 10 to 99—a ninefold increase
- $4 million in new revenue. In its first year partnering with Localgov, the city collected an additional $4 million in hotel occupancy tax revenue.
- Hotel payments went fully digital. Today, 100% of hotels pay online via ACH, eliminating check and credit-card processing fees and reducing administrative costs.
- City staff workload dropped. With Localgov’s customer service managing taxpayer questions, Fort Worth’s two-person HOT team only steps in for rare exceptions.

“*Compliance has improved across the board,” Rutledge reports. “Hotels and short-term rentals are now part of a fairer, more transparent system—and our costs are down.”*

## Schedule Your Demo Today

We are eager to hear about your local government’s issues and concerns. Set up a time to speak with our team today.

## Frequently Asked Questions

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**

How does payment processing work?

The first step of Localgov onboarding is payment processing enrollment. We offer multiple options and competitive rates. Localgov is a public portal for businesses, offering a more effective way manage tax & registration compliance across the nation from a single portal. Therefore, our customer service team is able to seamlessly manage payment support for businesses. Seamless reconciliation is facilitated via a Localgov API sync or custom reports that reflect data upload requirements to your ERP/GL. Therefore, eliminating redundant payment processing management for government staff. Localgov adheres to federal FIPS 140-3 level security standards and is fully PCI and NACHA compliant.

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How much does Localgov cost?

Our pricing is simple. We quote a one-time onboarding fee and a fixed annual license fee based on an estimated volume of tax filings and/or application renewals. Custom implementations related to APIs or SSO will be quoted and included in the onboarding fee. We remain flexible with pricing to address possible budget restrictions and cost predictability needs. There are no additional costs for customer support or ongoing maintenance.

**

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Can Localgov accommodate cash or check payments?

We have you covered! We understand that some businesses prefer to pay in-office or mail a check. Check and cash payment options can be enabled for government staff or select IP addresses to submit paper forms and in-person payments. If businesses prefer to pay in person, we can provide a kiosk solution to ensure all filings are recorded in Localgov.

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How secure & compliant is Localgov?

Security is a top priority. All payment information is fully encrypted, and the platform incorporates multiple layers of protection, including cyber liability coverage to safeguard operations. Localgov adheres to federal FIPS 140-3 level security standards, is fully PCI and NACHA compliant, and guarantees 99.7% system uptime.

Localgov is also SOC 1 and SOC 2 Type 2 compliant. Independent audits confirm security, availability, integrity, and confidentiality standards.

Localgov prioritizes intuitive, efficient workflows for government staff and business users. The platform fully complies with WCAG 2.1 AA accessibility standards (required by ADA Title II) and incorporates ongoing feedback to optimize usability, interface design, and accessibility.

Localgov also offers SSO custom integration and multi-factor authentication to prevent unauthorized account access.

Read more about our online payment security [here](https://service.localgov.org/knowledge/online-payments-security).

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How does Localgov ensure accurate reporting?

Every Localgov form is meticulously designed to ensure automated calculation accuracy for tax rates, fees, and interest and penalty rates. Localgov provides real-time 24/7 comprehensive and transparent reporting. Government and business users maintain full access to historical data with export capability. Users can customize the data grid to their preferences for every standard report. Custom reports can be easily created to address specific operational and reconciliation needs. Historical data can be migrated to enable insightful analytics.

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Does Localgov integrate with our ERP/GL?

 Yes. Localgov is built on cloud-based, serverless architecture, it follows industry-standard RESTful API practices for secure, scalable integration. The platform connects with any authorized third-party software given proper API documentation. Alternatively, we can develop a custom report for seamless export from Locaglov and import to your ERP/GL in any desired report format (CSV, XML, etc.).

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What does your support model look like?

Customer support is what sets Localgov apart from other vendors. Acting as a trusted extension of your staff, our team helps manage tax collection, registration, compliance, and revenue maximization. We support local governments and business communities with extensive training, responsive customer service, and efficient payments management. After going live, our support team conducts ongoing outreach to businesses to assist with compliance training and account set up.